As the most visited theme park in the UK, it's impossible for LEGOLAND to channel all procurement through a single department at the Windsor park. The benefits being one of the Merlin Entertainments attractions were not being realised through service, product or cost-in-use.
Helm was asked by directors of LEGOLAND to rationalise their suppliers, their products and control their spend for PPE, corporate workwear and cleaning/janitorial solutions. Across the seven main LEGOLAND departments there were between six and 15 suppliers being used for the product categories tasked to Helm.
Over a 6-month period, predominantly off-season when usage and replenishment was minimum, Tower visited all departments to determine exactly what was needed by them.